Privacy Policy
1. Introduction and Company Information
This Privacy Policy explains how Northstar Art Hub collects, uses, discloses, stores, and protects personal information in connection with its art-hub services, website, events, exhibitions, workshops, memberships, ticketing, communications, and related offerings in Canada.
Northstar Art Hub is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.
Business name: Northstar Art Hub
Address: 215 Queen Street West, Toronto, ON M5V 1Z4, Canada
Email: [email protected]
Phone: +1 (416) 782-5948
2. Data Collection and Processing
Northstar Art Hub may collect personal information directly from you, automatically through our website and digital services, and from third parties where permitted by law. The types of personal information we may collect include:
- Contact details such as name, email address, telephone number, mailing address, and preferred language;
- Account and membership information, if you create an account or join a membership program;
- Transaction information such as purchases, donations, registrations, invoices, payment confirmations, and attendance records;
- Communication content, including inquiries, feedback, survey responses, and correspondence;
- Event and participation information, such as workshop registrations, exhibition attendance, artist submissions, and volunteer applications;
- Technical data such as IP address, browser type, device identifiers, pages visited, referring URLs, and usage analytics;
- Marketing preferences and consent records;
- Any other information you choose to provide to us.
We may process personal information by collecting, recording, organizing, storing, using, disclosing, and deleting it, as necessary for the purposes described in this Policy.
3. Purpose of Data Processing
Northstar Art Hub processes personal information for the following purposes:
- To provide and administer our services, exhibitions, workshops, events, memberships, and related offerings;
- To process registrations, ticket purchases, donations, payments, refunds, and receipts;
- To communicate with you about inquiries, bookings, updates, service notices, and administrative matters;
- To manage artist submissions, applications, collaborations, and volunteer opportunities;
- To personalize and improve our website, services, and user experience;
- To send newsletters, promotional materials, and event announcements where permitted by law and/or with your consent;
- To analyze website traffic, engagement, and service performance;
- To maintain security, prevent fraud, and protect our operations, users, and property;
- To comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- To establish, exercise, or defend legal claims.
4. Legal Basis for Processing
Under Canadian privacy law, we generally rely on one or more of the following grounds to process personal information:
- Consent: Where you have given express or implied consent, including for newsletters, marketing communications, or certain optional services;
- Contractual necessity: Where processing is necessary to provide services you request, such as event registration, membership administration, or purchase fulfillment;
- Legal obligation: Where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
- Legitimate business purposes: Where processing is reasonably necessary for our operations, security, fraud prevention, service improvement, or internal administration, and where such interests are not overridden by your privacy rights.
Where required by law, we will obtain your consent before collecting, using, or disclosing personal information. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
Northstar Art Hub may share personal information with third parties only as necessary and in accordance with this Policy and applicable law. These third parties may include:
- Payment processors and financial institutions;
- Website hosting, cloud storage, email delivery, analytics, and IT service providers;
- Ticketing, registration, membership, and customer relationship management providers;
- Professional advisors such as lawyers, accountants, auditors, and insurers;
- Event partners, sponsors, collaborators, and venue operators, where relevant to the service or event;
- Government authorities, regulators, or law enforcement, where required or permitted by law;
- Other parties with your consent or at your direction.
We require service providers to protect personal information and use it only for authorized purposes. We do not sell personal information.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or government authorities in those countries.
Where personal information is transferred outside Canada, Northstar Art Hub takes reasonable contractual, technical, and organizational measures to protect it in accordance with applicable Canadian privacy requirements.
7. Storage Duration
Northstar Art Hub retains personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, or reporting requirements, to resolve disputes, and to enforce agreements.
The retention period depends on the type of information and the purpose of processing. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable Canadian law, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you;
- Rectification: Request correction of inaccurate, incomplete, or outdated information;
- Erasure: Request deletion of personal information where permitted by law;
- Restriction: Request that we limit certain processing in appropriate circumstances;
- Data portability: Request a copy of certain personal information in a structured, commonly used format, where applicable;
- Objection: Object to certain processing, including direct marketing where applicable.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or using any available unsubscribe or preference-management tools.
Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. In some cases, withdrawing consent may limit our ability to provide certain services or features.
10. Right to Complain
If you have concerns about how Northstar Art Hub handles your personal information, we encourage you to contact us first so we can address your concerns promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We will cooperate with any lawful investigation or complaint process.
11. Data Security
Northstar Art Hub uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:
Northstar Art Hub
215 Queen Street West, Toronto, ON M5V 1Z4, Canada
Email: [email protected]
Phone: +1 (416) 782-5948
13. Changes to Privacy Policy
Northstar Art Hub may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted on our website with a revised effective date, where applicable.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acknowledgment of the updated Policy, to the extent permitted by law.